About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The Head of New Product Development is an exciting and important leadership role with the purpose of expanding our addressable market to drive significant value for both our customers and SATS. Reporting to the Chief Commercial Officer, this role is responsible for developing new products and services in Gateway Services and Cargo Management for airline, logistics and e-Commerce customers.

The successful candidate will own the New Product Development process including ideation, qualification, piloting, maturing and launching of new products and services. They will blend strong prior experience in new product development and understanding of customer needs to drive innovative new products that leverage our assets and technology to drive differentiation and value. This role requires a clear vision for our product portfolio, strong program-building skills, and the ability to foster collaboration with customers, colleagues as well as potential partners.

Strategic & Program Leadership

• Lead the New Product Development function for ground handling (above-wing and below-wing) and cargo handling (on and off-airport)
• Collaborate with stakeholders to develop and launch a continuous stream of new products and services that set us apart and deliver value
• Build, develop and maintain a new product development framework and governance system to increase success rate and efficiency

Team Leadership

• Lead, mentor and develop a small team of New Product Development colleagues into a high performing team
• Foster a culture of ownership, performance and continuous improvement within the team

Ideation

• Leverage customer, competitor and industry insights as well as customer and colleague crowd sourcing to build a pool of ideas for development of new products and services
• Ensure that ideas are registered in a database with the relevant minimum data points

Qualification

• Leverage technology and other resources to perform a light touch qualification of all relevant ideas, including parameters such as strategic fit, estimated market size, growth and margins, as well as ability to execute and win

Prioritisation

• Review options, refine qualification and research opportunities to put forward recommendedations for investments in tests and piloting

Proof of Concept/Piloting

• Identify and execute quick and low-cost options for testing and piloting new ideas
• Establish relevant KPIs to evaluate pilots and proofs of concept
• Iterate on ideas, test and pilots to either fail fast or achieve a successful result

Maturing & Scaling

• For successful pilots/ proofs of concept, develop plan for maturing and scaling the idea to be viable for launch and success in the target market
• Develop financial business cases for the development work of maturing and scaling in accordance with the plan
• For approved business cases, execute on the plan and develop viable products and services ready for launch. This includes maturing the value proposition, processes and setup for delivery of the product, tech development, go-to-market plans, pricing strategy, sales collateral, training, etc.

Launch & Handover

• Responsible for product launch and (after stabilisation) handover to the product management team

Key Requirements

• With minimum 10 years of progressive experience in at least four of the following disciplines:
  
  
  • New Product Development
  • Product Management
  • Solution Design
  • Process Design
  • IT system development
  • Air cargo Handling
  • Air ground handling
  • Warehousing & Distribution
  • Sales / Sales Management
  • Program Management
    
    
• Cultural agility and ability to work in a matrix/global organisation
• Ongoing commitment to training and professional development (through conferences, courses, certifications etc.) to stay current with industry best practices
• Strong knowledge of international supply chains  
• Ability to translate customer needs and pains into new services and solutions
• Knowledge of agile development principles
• Collaborative (ability to partner with a global team is key), adaptable and resilient
• Innovative and visionary