About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
- Sales & Business Development
- Manage and grow the assigned Wholesale and Food Service customer portfolio.
- Achieve monthly and annual sales revenue, gross profit, and volume targets.
- Identify and secure new business opportunities to expand market coverage.
- Conduct regular customer visits to strengthen relationships and understand business needs.
- Develop and execute customer business plans to drive sustainable growth.
- Prepare quotations, negotiate pricing, and close sales agreements within the approved pricing framework.
- Account Management
- Maintain strong relationships with key customers and distributors.
- Ensure high levels of customer satisfaction through proactive account management.
- Handle customer enquiries, complaints, and service issues promptly and professionally.
- Monitor customer performance, buying trends, and sales opportunities.
- Market Intelligence
- Monitor competitor activities, pricing, market trends, and customer developments.
- Provide market insights and recommendations to improve competitiveness.
- Identify emerging market opportunities and new product requirements.
- Sales Planning & Forecasting
- Prepare accurate sales forecasts and demand projections.
- Work closely with Procurement, Supply Chain, and Planning teams to ensure product availability.
- Monitor inventory levels and recommend actions to minimise stock shortages and excess inventory.
- Cross-Functional Collaboration
- Collaborate with Marketing on product launches, promotions, and customer activation programmes.
- Coordinate with Customer Service, Logistics, Finance, and Operations to ensure timely order fulfilment and collections.
- Support new product introductions and business expansion initiatives.
- Administration & Reporting
- Maintain accurate customer records, sales activities, and pipeline.
- Prepare regular sales reports, business reviews, and performance analysis.
- Ensure compliance with company policies, pricing guidelines, and credit control procedure
Key Requirements
- Diploma or Degree in Business, Marketing, or a related field.
- Minimum 3 years of sales experience, preferably in Wholesale, Food Service, FMCG, or food distribution.
- Proven track record in achieving sales and business development targets.
- Strong negotiation, account management, and customer relationship skills.
- Good analytical, communication, and problem-solving abilities.
- Proficient in Microsoft Office applications.
- Able to work independently and manage multiple customer accounts effectively.