About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The TDX Senior Business Analyst, Performance, Financial & Value Management supports financial transparency, value realization, and performance oversight across technology and operational excellence initiatives. The role focuses on gathering and analyzing portfolio, financial, and performance data, maintaining KPI and reporting frameworks, and providing the insights needed to ensure technology investments deliver measurable business value and strategic outcomes.

Reporting to the SVP, Global Portfolio & Governance, the role works closely with technology, finance, and business stakeholders to translate business needs into clear requirements, reporting, and analysis. The position plays a key role in tracking KPIs, supporting benefits realization, and transforming portfolio performance data into meaningful insights that inform leadership decision-making.

The role helps ensure that technology and operational excellence initiatives operate with strong financial discipline, accurate performance metrics, and consistent, high-quality reporting.

Reporting & Portfolio Management

• Prepare portfolio performance reports, analysis, and strategic updates for the SVP, Global Portfolio & Governance, contributing to executive leadership and Board-level reporting.
• Build and maintain reports that provide clear visibility into the performance and impact of global Operational Excellence (OE) initiatives.

Performance Management

• Support the rollout of performance management frameworks across technology and operational excellence initiatives, collecting and maintaining standardized KPIs covering delivery progress, risk, cost, and value realization.
• Design, build, and maintain dashboards that give leadership clear insight into portfolio health, milestone achievement, and performance trends, ensuring data accuracy and timeliness.
• Analyze initiative performance across the portfolio, flagging risks, variances, or gaps and recommending corrective actions to initiative owners and leadership.

Financial Management

• Work with Finance to track and reconcile technology and operational excellence investments, supporting budget monitoring, forecasting, and financial reporting.
• Analyze technology spend and investment performance, validating financial assumptions and identifying cost optimization opportunities.
• Maintain accurate portfolio financial data, reconciling approved funding, actual expenditures, and delivery outcomes, and escalating discrepancies.

Value Management

• Support the application of benefits realization frameworks, defining baseline metrics and measurement approaches so initiatives can demonstrate financial and operational value aligned with strategic objectives.
• Track and validate realized benefits against approved business cases, building ROI and business-outcome analyses.
• Produce structured reporting on financial, operational, and strategic impact metrics to give leadership clear insight into value delivery.

Stakeholder Engagement & Requirements

• Gather, document, and validate business and reporting requirements from technology, finance, and business stakeholders
• Act as a liaison between initiative teams, Finance, and leadership to ensure data definitions, metrics, and reporting are consistently understood
• Facilitate working sessions and walkthroughs to review findings and drive alignment on actions

Continuous Improvement

• Identify opportunities to improve reporting processes, data quality, and ways of working, including automating recurring reports
• Contribute to global standardization of templates, metrics, and processes while accommodating local needs when required

Key Requirements

• Bachelor’s degree in Business Administration, Finance, Information Technology, Data Analytics, or a related field
• Ongoing commitment to training and professional development in financial management, data analytics, technology governance, or portfolio management
• 5+ years of experience in business analysis, financial analysis, or performance reporting, ideally within technology portfolio management or operational excellence programs
• Solid experience supporting financial planning, budgeting, and investment tracking for technology initiatives
• Hands-on experience building KPI frameworks, dashboards, and management reporting
• Strong analytical, data modelling, and financial modelling skills, including advanced Excel
• Proficiency with business intelligence and data visualization tools (e.g., Power BI, Tableau) and portfolio management tools; SQL experience is advantageous
• Ability to translate complex operational and financial data into clear, actionable insights for senior stakeholders
• Experience eliciting and documenting business requirements in global, matrixed organizations