About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Own and drive SG Hub product roadmaps, including prioritisation, scope definition, and alignment with enterprise-wide initiatives.
• Assess product readiness by reviewing data limitations, deployment risks, and release dependencies before business-facing communications or rollouts.
• Act as the primary liaison between the Product team and Business units to manage expectations on system capabilities, timelines, and operational constraints.
• Serve as a key interface with external partners, facilitating discussions on scope, commercials, delivery timelines, and interdependencies.
• Collaborate with program management, operations, and technology teams to ensure product initiatives are aligned with hub-level operational requirements.
• Oversee system integration efforts across workforce, real-time operations, and hub platforms, including API readiness and end-to-end data flows.
• Represent business needs in technical design and integration discussions to ensure solutions meet real operational use cases.
• Provide governance and oversight on integration-related decisions, including risk assessments and trade-offs that impact hub operations.
• Review and evaluate change requests and enhancement proposals with respect to budget availability, approval cycles, and delivery priorities.
• Support sequencing, prioritisation, and deferral decisions when funding, resourcing, or timeline constraints arise.

Key Requirements

• With 5 to 8 years of hands-on airport operations experience, with strong understanding of ground handling and aviation-related activities.
• Proficient in business analysis, including requirements gathering, process mapping, and identifying operational gaps.
• Strong data literacy, with the ability to analyse ground handling data, identify trends, and translate insights into operational improvements.
• Deep knowledge of integrated operational systems, such as resource deployment tools and operations monitoring platforms, and how these systems interact.
• Excellent analytical and problem‑solving skills, with logical thinking and the ability to diagnose complex issues.
• Strong communication and stakeholder management skills, capable of influencing and building relationships across internal and external teams.
• Highly self‑driven and motivated, able to thrive in a fast‑paced, dynamic operational environment.
• Strong organisational, planning, and leadership abilities, with the capacity to support evolving business needs.
• Able to work independently under pressure, balancing multiple priorities effectively.
• Change‑ready mindset, with strong influencing skills to drive adoption of new processes, systems, and ways of working.