About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The Senior Manager, Operations Capability & Development plays a pivotal role in shaping and integrating the Singapore Hub (SG Hub) operations training and workforce capability ecosystem. Operating at the intersection of hub-level direction and operational execution, the role serves as the central integrator that aligns functional operations training frameworks, competency standards and delivery models across the hub. By ensuring that operations training is coherent, scalable and consistently executed, the role enables the organisation to optimise shared resources, reduce duplication, strengthen workforce readiness and build resilience across dynamic operational environments.

A critical dimension of this role is driving the reduction in time-to‑competency and optimising requirement‑to‑deployment processes, ensuring the workforce can be trained, assessed, and deployed efficiently without compromising regulatory compliance, operational integrity, service quality and performance standards. This accelerates workforce readiness while safeguarding customer and stakeholder expectations.

Beyond ensuring consistency, the role strengthens the foundational training systems and governance structures that underpin operational excellence. By keeping operations training tightly connected to real-world operational demands and responsive to evolving requirements from regulators, airline partners, and customers, the role ensures a unified, high performing training capability ecosystem that supports performance uplift while preparing the hub for future demands.

Key Responsibilities

• Drive end‑to‑end integration of SG Hub operations training by aligning frameworks, competency standards, identified capability gaps, and delivery models to eliminate duplication and optimise shared resources.
• Translate hub‑level training governance, standards and policies into domain‑level execution, ensuring consistent adoption across SG Hub functional training.
• Partner Operations leaders and Subject Matter Experts (SMEs) to align training plans, sequencing, and workforce readiness expectations with operational deployment needs.
• Drive reduction in “time to competency” through structured onboarding, competency‑based assessments, and targeted, timely training interventions that maintain service quality and compliance.
• Monitor training performance metrics (including compliance training and refreshers), identify capability gaps or execution risks, and implement corrective actions to improve workforce readiness outcomes.
• Drive the adoption of innovative training solutions and modalities (e.g. learning technologies, simulation, new delivery approaches) to improve effectiveness, scalability and speed to readiness.
• Drive and manage the external partnerships with Institutes of Higher Learning (IHLs), government agencies, and relevant ecosystem partners to support SATS’ workforce capability uplift, skills sustainability, operational resilience, and long‑term talent pipelines aligned with operational needs.
• Drive the SG Hub Trainer & Coach Development and Continuing Professional Development (CPD) framework to strengthen training capability, ensuring trainers and coaches are and remain competent, current, and effective through structured development, re/certification and quality assurance.
• Ensure domain curriculum and OJT framework are standardised, current, and consistently applied, supporting knowledge retention, audit readiness and repeatable execution.
• Implement coaching and assessment frameworks to strengthen OJT quality and ensure consistent competency validation across teams and functions.

Key Requirements

• Proven experience leading operational training delivery in complex, fast‑paced environments.
• Demonstrated ability to design, implement, and streamline functional operations training programmes, identify capability gaps, and recommend targeted development interventions.
• Strong stakeholder management, and change leadership capabilities, particularly with Operations leaders, SMEs, and cross‑functional teams to align operations training with deployment needs.
• Strong facilitation, coaching, and communication skills, with the ability to articulate concepts, influence adoption, drive action and guide teams to deliver outcomes.
• Ability to analyse training, compliance and performance metrics data, translate insights into improvement actions and manage workforce readiness risks.
• Experience supporting training transformation initiatives, including adoption of learning technologies or new delivery modalities.
• Familiarity with workforce development programmes involving external partners, Institutes of Higher Learning (IHLs), or government agencies.
• Strong leadership, communication, coaching, and problem‑solving skills, with a structured and detail‑oriented approach and the ability to manage competing priorities in a dynamic operational environment.
• Strong expertise in competency‑based training, On‑the‑Job Training (OJT), and assessment frameworks, with the ability to ensure consistent application at scale.