About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Training Needs Analysis
  Understand and identify the training and development needs of the respective departments. Analyse training and competency gaps and recommend appropriate interventions and improvements.
• Training Programme Development
  Oversee and support the development, implementation and continuous improvement of training, coaching and mentorship programmes to meet operational and organisational needs.
• Development of Training Materials
  Work closely with Subject Matter Experts (SMEs), trainers and operational stakeholders to design, develop and review training materials, including trainer guides, learner guides, presentations, assessments and other learning resources.
• Training Material Review and Updates
  Ensure training programmes, materials and assessments are reviewed and updated in a timely manner to reflect changes in regulatory requirements, company policies, operating procedures and industry requirements, as well as corrective actions and lessons learned arising from incidents, accidents, investigations and audit findings.
• Trainer Development and Train-the-Trainer
  Develop and conduct Train-the-Trainer programmes to equip trainers and mentors with the necessary instructional, facilitation and coaching skills. Provide ongoing guidance and coaching to trainers to strengthen training delivery and address areas where training outcomes or learner performance do not meet the required standards.
• Training Delivery
  Develop and conduct in-house training programmes, including orientation workshops, classroom training, practical and hands-on training, digital/online learning and relevant WSQ programmes.
• Learning Technology and Innovation
  Identify and explore opportunities to use technology and innovative learning methods to enhance training effectiveness and learner engagement. Participate in the design, development, testing and implementation of digital learning solutions, including training videos, simulations, Virtual Reality (VR) training and game-based learning applications.
• Leadership and Coordination of Trainers
  Lead, guide and coordinate trainers in the implementation and delivery of training programmes, ensuring consistency in training standards, content and delivery.
• Training Quality Assurance
  Conduct training quality audits and observations to assess the quality and effectiveness of training delivery. Identify gaps and work with trainers and relevant stakeholders to implement appropriate improvement actions.
• Workplace Competency and Compliance
  Conduct operational audits and workplace observations to assess whether employees are applying the required knowledge, skills, procedures and standards in the course of their work.
• Training Effectiveness and Continuous Improvement
  Evaluate learner feedback, assessment results, workplace performance indicators and feedback from trainers and management to assess training effectiveness and identify opportunities for improvement.
• Industry and Training Developments
  Keep abreast of relevant developments in training methodologies, learning technologies, regulatory requirements and industry practices, and recommend suitable improvements to existing training programmes.
• Training Projects
  Participate in and support training-related projects and initiatives, including the development and implementation of new learning solutions and training systems.
• Other Responsibilities
  Undertake other ad hoc projects and duties as assigned by the Reporting Officer.

Key Requirements

• Degree in any discipline.
• Strong interest and passion for conducting training and developing people.
• Minimum 2 years of relevant working experience, preferably in training and/or an operational environment. Experience in airside ramp operations would be advantageous.
• Experience in preparing, reviewing and updating training and/or procedural materials.
• Good facilitation and communication skills, with the ability to engage diverse groups of learners.
• Interest in adopting digital and innovative learning solutions, such as e-learning, videos, simulations, Virtual Reality (VR) and game-based learning.
• Meticulous, proactive, resourceful and empathetic, with good problem-solving skills.
• Able to work effectively in a fast-paced and dynamic environment, both independently and as part of a team.
• Possession of ACTA or ACLP certification would be advantageous.