About Us

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

You will co-lead a Systems Engineering team and collaborate closely with internal and external stakeholders to manage and operate end-to-end Operational Technology (OT) systems supporting 24/7 SATS In-flight Catering operations.

The role covers Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Automated Storage and Retrieval Systems (ASRS), Material Handling Systems (MHS), PLC-based control systems, conveyors, and lifters, with integration into SAP enterprise systems. You are responsible for OT project delivery, maintenance execution, system reliability, cost management, safety, documentation, and cybersecurity compliance in industrial operating environments.

OT Systems, Operations & Maintenance
• Lead, manage, and execute Operational Technology (OT) maintenance activities, ensuring safe, reliable, and efficient operation of mission-critical systems.
• Monitor, analyse, and improve OT system performance using reliability and effectiveness metrics, including MTTR, MTBF, and OEE.
• Apply a data-driven approach to maintenance and operations, identifying trends, recurring issues, and improvement opportunities.
• Generate reliability and performance reports for management review, including downtime analysis, failure trends, and corrective actions.
• Manage the lifecycle and operation of WMS, WCS, ASRS, MHS, PLC-based control systems, conveyors, and lifters.
• Support and provide technical coverage for refrigeration systems, kitchen equipment, ware washing machines, vacuum waste disposal systems, motorized equipment, and non-motorized equipment.

Leadership & 24/7 Engineering Support
• Co-lead 24/7 engineering duty teams, ensuring effective technical coverage and escalation management.
• Lead recovery efforts during system disruptions to minimise downtime.
• Act as a team player, fostering collaboration and knowledge sharing.
• Provide technical mentorship to engineers.

Project Delivery, Reliability & Continuous Improvement
• Deliver OT projects within approved scope, schedule, and budget.
• Embed reliability, maintainability, and operability considerations into designs and upgrades.
• Use operational and reliability data to support evidence-based improvement decisions.

Cost Management
• Manage OT maintenance and project costs including spares and vendor services.
• Track costs using SAP to support budgeting and optimisation.

Systems Integration, SAP & Cybersecurity
• Manage interfaces between OT systems, WMS/WCS, and SAP for data integrity.
• Use SAP PM, SAP MM, and SAP MM-IM to support maintenance, procurement, and inventory control.
• Ensure compliance with OT and IT cybersecurity policies.

Documentation, Safety & Compliance
• Develop and maintain documentation covering safety procedures, operations, and maintenance.
• Ensure documentation meets audit and safety requirements.

Procurement & Vendor Management
• Support technical procurement, tender evaluations, and vendor performance management.

Working Environment & Safety
• Perform on-site engineering duties in industrial operating environments with varying temperature conditions and industrial cleanliness levels.
• Undertake duties that may require working at heights in compliance with safety requirements.

Key Requirements

• Degree in Engineering, Automation, Mechatronics, Electrical, Mechanical, Computer Science, or equivalent.
• Experience in Operational Technology or industrial engineering environments.
• Strong mechanical and electrical knowledge, including MHS and PLC systems.
• Experience with WMS, WCS, ASRS, conveyors, and lifters.
• Working knowledge of SAP PM and SAP MM.
• Familiarity with MTTR, MTBF, and OEE.
• Understanding of OT/ICS cybersecurity principles.
• Strong analytical, communication, and teamwork skills.
• Ability to perform job-related duties including working at heights, subject to safety compliance.