About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

1.Hospitality & Event Operations

• Lead front-of-house operations for hospitality suites, banquets, and events.
• Work closely with sales and culinary teams to ensure successful event delivery.
• Maintain consistency, quality, and integrity of food and beverage products and services.
• Develop and implement strategies to improve operational efficiency and service standards.
• Support menu planning initiatives, including banquet, suite, seasonal, and special event offerings.
• Manage daily operations in compliance with company policies and regulatory requirements.

2.Team Leadership & Staff Development

• Lead, coach, and develop hospitality teams to deliver outstanding service.
• Manage staffing levels, rostering, and labour allocation within budget.
• Recruit, train, and mentor employees and casual staff.
• Conduct event briefings, provide performance feedback, and drive staff engagement.
• Develop succession plans and support employee performance management.

3.Customer & Stakeholder Management

• Build strong relationships with customers, clients, suppliers, and internal departments.
• Ensure customer expectations are met or exceeded through high-quality service delivery.
• Handle customer complaints and service-related issues professionally.
• Develop innovative event concepts and service offerings to enhance customer satisfaction and revenue generation.

4.Financial & Inventory Management

• Manage labour costs, inventory levels, and cost of goods sold (COGS).
• Assist with financial reporting, revenue forecasting, and profitability analysis.
• Monitor market trends and implement strategies to maximise revenue and profitability.
• Ensure effective stock control, purchasing, cash handling, and asset security.

5.Compliance, Safety & Quality

• Ensure compliance with Workplace Safety & Health (WSH), Food Safety, HACCP, liquor licensing, and other regulatory requirements.
• Monitor food hygiene, allergy awareness, grooming standards, and operational compliance.
• Conduct risk assessments and ensure incidents, hazards, and near misses are properly reported and addressed.
• Maintain a safe, secure, and compliant work environment.

Key Requirements

• Diploma or Degree in Business, Hospitality, Tourism, Retail, or a related field.
• Food Safety Certificate.
• Relevant alcohol service and liquor licensing certifications.
• Minimum 5 years of hospitality, event, or banquet operations experience.
• Minimum 3 years of people management experience.
• Proven experience managing large-scale events of 300+ guests.
• Strong leadership, planning, organisation, and problem-solving abilities.
• Sound financial management, forecasting, budgeting, and inventory control skills.
• Strong knowledge of food and beverage operations, including:
  • Buffet service
  • Canapés
  • Plated dining
  • Chinese banquet service
  • Wines, cocktails, and beverages
• Strong customer service, communication, and stakeholder management skills.
• Ability to train, motivate, and develop teams.
• Organised with excellent attention to detail and creativity.
• Professional, friendly.