About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Strategic Leadership:
• Develop and implement a differentiated quality assurance strategy aligned with FS business objectives and meeting customers and stakeholder’s requirements.
• Set quality assurance goals and KPIs, and drive initiatives to achieve them.
• Collaborate with senior management to integrate quality management practices into the overall business strategy, foster a culture of excellence
• Regional Quality Management:
• Work with regional BU leads to develop, implement and maintenance of quality management systems and processes regionally and aligning with Singapore HQ Food units
• Ensure compliance with regional industry regulations, standards, and company policies.
• Lead efforts to achieve and maintain certifications (e.g., ISO, GMP).
• Develop and deliver training programs on food safety, quality assurance, and regulatory compliance.
• Ensure that all employees are equipped with the knowledge and skills needed to uphold quality and safety standards.
• Regional Process Improvement:
• Identify opportunities for quality improvements and lead initiatives to enhance processes and systems.
• Implement and monitor quality control and assurance processes.
• Use data and analytics to drive decisions and demonstrate the impact of quality initiatives.
• Regional Risk Management:
• Identify and mitigate quality-related risks and ensure effective crisis management.
• Develop and implement risk assessment and management strategies.
• Lead the investigation of any quality incidents, propose and implement corrective interventions in a systematic way.
• Reporting and Compliance:
• Prepare and present regular reports on quality performance and improvement initiatives to senior management.
• Ensure accurate documentation and reporting of quality metrics and compliance issues.
• Lead to prepare and present quality reports to SATS Board and management with support from SQ Quality Control Leader
• Stakeholder Engagement:
• Act as the regional primary point of contact for quality-related matters in FS.
• Communicate effectively with customers, suppliers, and regulatory bodies to address quality issues and ensure satisfaction.
• Represent the company in quality audits, inspections, and meetings.
• Team Leadership:
• Manage and mentor quality teams, fostering a culture of continuous improvement and excellence.
• Provide guidance, training, and support to ensure the team’s development and effectiveness.
• Drive the collaboration across BUs.
• Build capabilities available across the organization

Key Requirements

• At least 15 years of experience in food safety and quality management at APAC level, with a strong background in regulatory compliance and quality assurance.
• Extensive knowledge of food safety regulations and quality management systems (e.g., GMP, HACCP, ISO 22000).
• Ability to drive continuous improvement and foster a culture of quality.
• Strong leadership and team management skills, with a track record of driving quality improvements.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proven ability to lead cross-functional teams and manage complex projects.
• Excellent analytical, problem-solving, and decision-making abilities.