About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

This role execute, sustain and continuously strengthen Singapore Hub (SG Hub) Quality Management System (QMS) by driving disciplined quality assurance, audit readiness, CAPA effectiveness and consistent service delivery across business units. The role translates quality strategy and frameworks into consistent day-to-day governance, assurance cadence and follow-through, ensuring risks and non‑conformances are detected early and addressed sustainably. Through robust audit execution, disciplined investigation, clear RCA, effective CAPA and insights-led reporting, the role strengthens operational reliability, supports leadership decision-making and ensures the quality portfolio enables performance outcomes. 

The role also coordinates and governs SOP/manuals and acts as the primary operational interface for external auditors. 

• Execute and sustain SG Hub QMS and framework by implementing quality assurance processes, audit protocols, and  control mechanisms that enable consistent execution.
• Own SG Hub’s day-to-day audit and certification readiness (excluding safety and security-specific audits), including planning, coordination, disciplined execution and timely closure of findings.
• Act as the primary operational interface for external auditors, ensuring audit coordination, evidence quality, and stakeholder readiness are strong, consistent and disciplined.
• Drive CAPA quality, effectiveness and sustainability by reviewing investigations and RCAs, validating corrective actions, and monitoring implementation to prevent recurrence (not just closure).
• Govern SOP, manual and BCP controls  by ensuring documents are current, aligned, reviewed and consistently applied on the ground through structured quality checks.
• Develop and maintain quality dashboards and KPIs (compliance, audit outcomes, CAPA timeliness, repeat findings, risk trends) to support proactive intervention.
• Translate quality outputs and audit signals into clear insights, risks, recommendations and priorities for leadership and business units management.
• Lead and develop the Quality team and audit pool by setting expectations, building capability, and coordinating assurance activities including but not limited to audits, inspections, and readiness checks.
• Jointly plan and conduct table‑top and readiness exercises with business units and enterprise risk management teams to test controls, escalation, and decision under disruption scenarios and assess operational readiness as well as robustness of response plans
• Run structured cadences with business unit coordinators and stakeholders to validate adherence, close gaps, align standards, and reinforce accountability for quality outcomes.

Key Requirements

• Bachelor’s Degree in Business, Operations Management, Aviation Management, or related field.
• Minimum 5-8 years of experience in Quality Management, with at least 3-5 years in a leadership or managerial capacity within a complex operational environment for the senior role.
• Certified Quality Manager and/or Lead Auditor (ISO 9001 or other relevant standards).
• Strong expertise in Quality Management Systems QMS (ISO 9001, ISAGO, HACCP, GDP, or equivalent regulatory frameworks).
• Proven experience in developing and managing QMS frameworks and quality assurance policies, including audit governance, certification management, and management review processes.
• Strong ability to drive internal and external quality assurance through effective processes and procedures, with experience in managing audits, preparing audit reports, and rectifying non-compliances.
• Strong analytical capability with the ability to convert quality and audit data into performance insights and improvement actions.
• Excellent stakeholder management, communication, and presentation skills, including engagement with senior leadership and regulators.
• Demonstrated ability to lead teams, influence cross-functional stakeholders, and drive a strong quality culture that supports operational excellence.
• Strategic, self-driven and resilient, with the ability to operate effectively in a fast-paced and dynamic environment.