About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The individual is responsible for managing key customer accounts, fostering strong client relationships, and ensuring the successful delivery of customer requirements. Working closely with cross-functional stakeholders, the role drives service enhancements, resolves operational issues, supports customer satisfaction and operational excellence, and identifies commercial opportunities to grow revenue and strengthen account value.

• Serve as the key account manager for strategic airline customers, building strong relationships and ensuring customer satisfaction.
• Ensure operational requirements for catering services, including meals, equipment, inventory, and service delivery, are met according to agreed standards and specifications
• Monitor customer feedback, service performance, and operational KPIs, and drive continuous improvement initiatives to enhance service quality.
• Partner with customers and internal stakeholders to implement menu changes, new products, and service enhancements within agreed timelines, quality, and cost parameters.
• Identify and pursue commercial opportunities, including revenue growth, upselling, and value-added service initiatives, while ensuring solutions remain operationally feasible and commercially viable.
• Evaluate customer requirements and develop practical solutions through close collaboration with Procurement, Operations, and Quality Assurance teams.
• Lead customer engagement, present proposals, and manage service-related issues to ensure effective resolution and long-term customer loyalty.
• Develop contingency plans and support customers during operational disruptions to ensure business continuity and service excellence.
• Lead, coach, and develop a high-performing team, fostering employee engagement, capability development, and talent retention.

Key Requirements

• Degree or relevant qualification in Business Administration or a related discipline.
• Minimum 5 to 8 years of experience in Sales, Account Management, Customer Service, or a related customer-facing role.
• Strong stakeholder management, interpersonal, and communication skills.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Customer-centric mindset with strong problem-solving and relationship management capabilities
• Commercial acumen with the ability to identify revenue opportunities, assess cost implications, and support commercially viable customer solutions.
• Strong attention to detail and ability to drive service excellence in a fast-paced operational environment.