About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Achieve New Airline Businesses and Retain Existing Accounts  
  • Strategize and draw up in-depth review analysis of individual accounts/contracts and develop commercial strategies for contract renewal.
  • Negotiate Ground Handling contracts with the aim to attain positive business outcomes.
  • Intelligence gathering with various stakeholders to cultivate/”hunt” for new airline customers/opportunities.

• Account Management
  • Liaise with internal business units (such as Legal & Finance) to ensure all Legal and Billing requirements for contracts are administered in accordance to Company policies and processes. 
  • Facilitate and liaise with internal operating departments to ensure all agreed Service Level Agreements (SLA) requirements as set out by Airline customers are disseminated and carried out accordingly, to maintain consistency in customer service delivery
  • Back-end SAP rate maintenance, Sales orders creation and ensure correct billing through working closely with finance team
  • Customer Relationship Management (CRM) maintenance: airline contracts and customer information to be recorded
  • Monitoring financial performance through budgeting / projections / costings exercises with finance team

• Relationship Management
  • Build strong rapport and to promote and pursue “customer intimacy” (knowing the customers) to understand the airline and their needs; and be able to anticipate and plan ahead to fulfil the customer’s requirements
  • Organize customer events such as Annual Party, Golf Event, etc.

• Regional /Network Marketing 
  • Facilitate network discussions with SATS’ JVs and WFS EMEAA and N. America
  • Open doors for new opportunities across the SATS Group’s network
  • Deepening collaboration with existing customers
  • Extending new network partnerships to existing customers
  • Enhance SATS group branding at conferences

Key Requirements

• At least 5 years of relevant working experience 
• Self-driven and highly motivated with the ability to work in a fast-paced environment
• Excellent communication and influencing skills in order to build consensus and relationships with internal and external stakeholders
• Excellent planning, problem solving, organizational and leadership skills to support dynamic business and operational requirements