About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Implement and enforce the SG Hub Performance Management operating rhythm, ensuring daily, weekly, monthly, and quarterly Plan-Monitor-Review cadences are executed across all business units,  with consistent application of targets, reviews, escalation thresholds, and accountability mechanisms.
• Manage the delivery and coordination of the operating rhythm by setting clear roles for preparation, analysis, and action tracking while building execution capability.
• Coordinate performance planning and target‑setting cycles with business units, ensuring alignment to SG Hub priorities and operational realities.
• Lead the preparation and facilitation of performance review forums, ensuring discussions focus on gaps to target, risks, decisions, corrective actions, and ownership rather than retrospective reporting alone.
• Drive disciplined follow‑through on performance actions, enforcing clear ownership, timelines, and outcome verification to prevent recurrence and execution drift.
• Partner with Performance Insights to ensure dashboards, metrics, views and reports are decision-ready, fit‑for‑purpose and aligned to performance cadences needs and review questions.
• Monitor adherence to performance governance standards, including consistency and quality of reviews, effectiveness of action plans, and escalation discipline across business units.
• Identify persistent or recurring performance issues, execution bottlenecks or gaps, and systemic risks, escalating insights and intervention recommendations to senior leadership
• Coach and support business units on effective performance management practices, strengthening performance discipline and ownership, accountability and the effective use of performance reviews as an execution tool.
• Continuously refine performance management practices, simplifying processes, enhancing clarity, efficiency and focus, and improving the effectiveness of reviews and follow-through.

Key Requirements

• Bachelor’s Degree in Business, Business Analytics, Data Science, Computer Science or related field.
• Strong understanding of performance measurement principles, KPI logic, baselining, target-setting as well as, data validation, and business process logic. 
• Proven experience running structured review cadences and action‑tracking mechanisms.
• Strong stakeholder management skills, able to challenge constructively while maintaining trust.
• Experience in trend analysis, performance reporting, and interpreting business data.
• Proficient in data visualization tools and techniques, particularly Microsoft Power BI.
• Familiarity with data integration concepts and ability to work with and translate multiple data sources and insights into clear decisions and follow-up actions.
• Excellent problem-solving and analytical skills, with a structured, methodical approach and high initiative.
• Ability to communicate insights clearly, both in writing and verbally, to technical and non-technical audiences.
• Highly motivated, organised, detail‑oriented, and able to work independently in a fast‑paced, multi‑stakeholder, multi-priorities environment.
• Proactive, curious, and outcome‑driven, with a strong sense of ownership and accountability.