About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Lead and oversee Interline Operations and the Baggage Expediting Team (BET) to ensure all service requirements and Service Level Agreements (SLAs) stipulated by Singapore Airlines (SQ) are consistently achieved.
• Ensure timely and accurate responses to queries and complaint letters relating to transfer baggage mishandling.
• Conduct thorough investigations into baggage mishandling cases attributed to SATS and raise disputes where findings indicate responsibility does not lie with SATS.
• Analyse, consolidate, and review baggage performance statistics to identify trends and operational gaps, and implement appropriate measures to minimise baggage mishandling.
• Monitor daily operations to ensure full compliance with safety rules, procedures, and regulatory requirements, and address any non-compliance promptly.
• Ensure close monitoring and smooth handling of baggage connections, particularly for high-profile, critical, or tight-connection flights.
• Report, investigate, and follow up on all incidents related to Baggage Hub operations, ensuring corrective actions are implemented where necessary.
• Build and maintain strong working relationships with SQ stakeholders to better understand their operational needs and service expectations, with the aim of enhancing service delivery.
• Perform any other duties as assigned by the Head, Baggage Services in support of operational and organisational objectives.

Key Requirements

• Degree in Business Administration, Management, or a related field.
• Minimum 5 years of relevant experience in Aviation industry 
• Strong proficiency in data entry platforms, document management systems, and MS Office tools.
• Excellent organizational, problem-solving, and communication skills.
• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Knowledge of industry best practices in administrative operations, compliance, and reporting.
• Demonstrated ability to liaise effectively with diverse stakeholders
• A proactive mindset with a focus on continuous improvement.