About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Oversee day-to-day lounge operations, ensuring close liaison with Management on all matters pertaining to smooth operations.
• Liaise with airport authorities and Ground Handling Authorities (GHA)s. 
• Ensure compliance with airport regulations and safety protocols.
• Ensure cleanliness and hygiene standards.
• Attend to investigations and complaints raised by Ground Handler and/or customers.
• Ensure the team offer stellar customer service and provide a memorable hospitality for guests.
• Handle enquiries and complaints promptly, efficiently and professionally. 
• Administrative duties, including rostering and duty assignments.  
• Any other duties as assigned in the course of work.

Key Requirements

• Able to commit on weekends and public holidays.
• Minimum diploma in a relevant field.
• At least 3 years’ experience in hotel or airport lounge industry.
• Exceptional interpersonal skills to enhance the service standards throughout the operation.
• Excellent communication, guest service and time management skills.
• Able to organise, plan ahead and manage workload.
• Ability to work effectively in a fast-paced and multi-tasked environment.
• Proficiency in English; knowledge of additional languages is a plus.
• Computer literacy