Intern, Service Delivery / Service Delivery Coordinator Job Details

Job Description

Job Title: Intern, Service Delivery / Service Delivery Coordinator

Job Location: Inflight Catering Centre 1

About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

To support Service Delivery team in data preparation, customer issue tracking hygiene, and cadence discipline. He/She will also support the design, prototype, and refinement of AI-enabled platforms that track, monitor, and analyze service performance against Airline Service Level Agreements (SLAs).

1. Data Collection, Transformation & Analysis: Map SLAs to operational performance data to determine adequacy and accuracy. Then pull approved performance data for analysis to identify patterns, trends, and recurring service risks, as well as highlight/resolve gaps in data availability or setup.
2. Proactive and Predictive Service Management: Assist in designing dashboards and data models to translate operational performance data into SLA scorecard view, and the development of AI-prompts based on early-warning indicators and signals to predict SLA breaches, using AI/ML techniques.
3. Administrative Support: Perform various administrative duties such as scheduling meetings, maintaining account files, preparation of presentation decks and report cards.
4.Cross-functional Collaboration: Works effectively with teams across departments to support improvement initiatives and data collection.

Key Requirements

1. Strong analytical and problem-solving skills.
2. Excellent written and verbal communication skills.
3. Ability to link data insights to real-world operational decisions.
4. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
5. Experience with tools such as Power BI is preferred (not mandatory)
6. Ability to work independently and as part of a team.
7. Detail-oriented with strong organizational skills.