Job Description
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Job Title:  Intern, FOH Lounge Associate (SPPG)
Job Location:  Singapore

About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
Job Description: 

About Us

 

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg 

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

 

In this role you are required:
1. Creating a memorable customer service experience for the lounge guests
2. Improving customer satisfaction and increase service standards
3. Resolves issues or complaints with empathy and care
4. Provide creative ideas to increase revenues and boost productivity
5. Partner with Duty Managers and provide suggestions to improve the overall standards in the lounge
6. Manage customer needs and expectations, providing them with solutions
7. Using different approach/techniques to deal with difficult customers
8. Understanding how the operation runs and have a clear understanding on product knowledge and services
9. Demonstrate confidence and skill as a problem solver
10. Understanding different types of systems and payment modes which includes credit card processing
11. Perform administrative tasks

Key Requirements

 

You are best equipped for this role if you have:
1. Detailed oriented
2. Good team player
3. Effective communication skills
4. Strong interpersonal skills
5. Problem solving skills
6. Positive attitude
 
Work Address: Changi Airport Terminal 4
 
Work Hours: 5 work days per week. Rotating shifts (No overnight). All shift working hours shall start not earlier than 0500 and end no later than 2300. 
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