Intern, Passenger Services Associate (APS) Job Details

Job Description

Job Title: Intern, Passenger Services Associate (APS)

Job Location: Singapore

About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

In this role, you are required to:

1. Deliver exceptional customer service to create a positive experience for passengers through Changi Airport

2. Guide passengers in navigating the self-service technologies for a seamless check-in process, collaborate with airline crew and various departments to ensure smooth and timely departure process including transfer passenger handling process, and assist passengers requiring special assistance with empathy and respect

3. Proactively identify and seek resolution in handling challenges or travel disruption, utilizing effective communication skills with passengers and various departments

4. Execute tasks with precision and attention to detail, to ensure no error in passenger handling and departure coordination

5. Maintain a professional demeanor while providing quality customer service and assistance as a representive of the airline or airport

Key Requirements

You are best equipped for this role if you have:

1. Currently studying Aviation or related field

2. Good interpersonal and communication skills, and able to engage and interact with stakeholders of various levels

3. Able to work independently with minimal supervision, and is an effective team player

4. Able to multi-task in a fast-paced environment, work under pressure and excited to take on challenges

5. Possess problem-solving skills and growth mindset to achieve win-win in handling unexpected situations

6. Possess high level of awareness and sensitivity to different cultures and backgrounds, to be able to deliver a positive experience for all passengers

7. Able to work on rotating shift and weekends