Job Description
Job Title:  Intern, Onboard Retail Partnership
Job Location:  Singapore

About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description: 

About Us

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000.

SATS Asia-Pacific Star is part of SATS Group, and specializes in handling low-cost carriers and narrow-body aircrafts. We deliver quality ground services including passenger services, ramp handling and onboard retail.

For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

1. Support account management and marketing strategies for the assigned airlines to ensure quality delivery of services, in accordance to the Service Level Agreements (SLAs) and ensure the specific airlines requirements, safety regulations, security and aviation regulatory requirements are met.
2. Maintain a good professional working relationship with various stakeholders, including our airline customers to understand their needs, and to strike a balance with our operational viability in the curation of menu and catalogues, product sourcing, branding and contract negotiation
3. Oversee supply chain cost efficiency together with operations, and perform analysis on sales and customer satisfaction to devise sales/promotion strategies to drive sales onboard
4. Ensure active crew engagement and strong product knowledge through campaigns, trainings, focus groups and other initiatives
5. Assist with SAP price maintenance and regularly review backend processes to meet the evolving business needs
6. Any other assignments or projects as per assigned by Reporting Officer
 
 
 

Key Requirements

1. Current undergraduate studying Aviation, Marketing and Communication, or related field
2. Good interpersonal and communication skills, and able to engage stakeholders of various levels
3. Able to work independently with minimal supervision, and is a good team player
4. Able to multi-task in a fast-paced environment, work under pressure and excited to take on challenges
5. Possess problem-solving skills and growth mindset to achieve win-win in handling unexpected situations
6. Is creative, innovative and resourceful, preferably with good understanding or exposure to consumer behaviour