About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

The Technology Business Partner, Food Solutions (FS) will be the primary point of contact for the business regarding all technology matters and is part of the broader Technology Business Enablement APAC team. This role will ensure that the business receives best-in-class technology support, while staying consistent with global standards and strategies across Infrastructure, Enterprise Architecture, Data, Cybersecurity and Digital Platforms. You will translates global and regional technology strategy into country execution, drives enablement of digital initiatives and represents the business needs into the relevant technology roadmaps.

This role plays a part in uniting overseas Food Solutions Tech teams and existing Food Solutions business partners into a cohesive, enterprise-wide function – replacing fragmented shadow IT across Food JVs with a single, aligned team. The role also drives global Tech budget visibility with strong governance on projects and priorities. The role owns and executes FS technology strategy across 3 pillars – Modernise Tech Foundation (Master data, CCTV AI); Core Backbone Delivery (ERP implementations including China ecosystem); AI Innovation Across FS value chain (smart factories, Champion AI-enabled transformation initiatives).

Key Responsibilities

Team Leadership & People Management

• Lead and consolidate the global Food Solutions Tech team — integrating overseas Food Tech resources with Food business partners into a single, high-performing function.
• Drive a cultural shift from siloed JV shadow IT towards one enterprise-wide technology mindset across all Food Solutions markets.
• Build talent pipelines, define career paths, and establish performance standards for the Food Tech team globally.
• Act as the primary technology voice for the Food Solutions business at the executive level.

Technology Enablement

• Ensure effective technology enablement, delivery and support aligned with global standards and local specific requirements
• Partner with business leadership to understand strategic and operational priorities and translate them into actionable technology roadmap and initiatives
• Translate global and/or regional technology strategy into execution, ensuring alignment with business goals and regulatory requirements
• Act as the primary technology liaison between local business leadership and global/regional technology teams

Business Partnership and Value Realisation

• Serve as the business partner for business leaders, ensuring technology is a driver of growth, efficiency and business value
• Advocate for country business needs within the regional/global TDX organization
• Drive adoption of digital, automation and data-driven solutions that enhance country operations and customer experience

Technology Foundation & Operations

• Oversee day-to-day technology operations for the business, ensuring high availability, performance and user satisfaction
• Manage escalations, service performance and operational reliability for business-critical systems
• Ensure adherence with global technology policies and governance frameworks while accommodating statutory and regulatory requirements
• Lead incident response processes, impact analysis, cross-functional coordination and perform post-incident reviews
• Provide transparency into performance, risks and financials for technology portfolio
• Establish and enforce enterprise technology standards, reducing technical debt and Shadow IT proliferation

Core Systems Delivery

• Lead or sponsor local technology projects (e.g. ERP rollouts, infrastructure upgrades etc.)
• Manage change impacts and ensure smooth adoption of new systems and processes
• Manage the application portfolio for Food Solutions, including rationalization, vendor management, and lifecycle governance
• Identify opportunities to improve technology services, automation, and user experience
• Drive standardization while accommodating local business needs where possible

Vendor & Budget Management

• Manage local technology budget, forecast costs and optimize spend
• Oversee relationships with technology vendors and service providers, working closely with global vendor management and procurement functions

AI & Digital Innovation

• Champion the AI innovation agenda for Food Solutions, identifying, piloting, and scaling use cases with measurable business impact
• Partner with operations to develop Smart Factory capabilities, embedding IoT, analytics, and automation into Food production environments
• Collaborate with the broader TDX AI Centre of Excellence to ensure Food AI initiatives are aligned with enterprise architecture and data governance

Key Requirements

• Degree in Computer Science or equivalent qualification. 
• Ongoing commitment to training and professional development in technology (through conferences, courses, certifications) to stay current with industry best practices
• With more than 10 years of technology leadership experience, with at least 5 years in a business partner or technology general management role
• Proven record of partnering with senior business leaders to deliver technology-enabled outcomes
• Strong delivery management experience deploying technology initiatives (digital platforms and applications, automation, data-driven projects)
• Working within a global technology function with enterprise governance and local deployment
• Strong experience in ERP delivery (SAP S/4HANA, Microsoft Dynamics 365, China ERP or equivalent) in a complex, multi-entity environment
• Ability to translate business needs into technology requirements for stakeholders at all organizational levels, aligned with global technology vision and strategy
• Background in food manufacturing, aviation catering, FMCG industries is a strong advantage