Job Description
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Job Title:  Guest Relations Officer (Joining bonus of $5000 for Singaporeans & PRs)
Job Location:  Seletar Airport

About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
Job Description: 

About Us

SATS Seletar Aviation Services (SSAS), a subsidiary of SATS Ltd, specialising in providing ground handling services for Firefly as well as bespoke travel experience for passengers travelling on private jets or chartered business jets at the Seletar Business Aviation Centre (SBAC). We are committed to delivering a seamless and stress-free travel experience.

Why Join Us

As a Guest Relations Officer, you play a vital role in creating a memorable experience for our passengers. You will be a part of a dynamic team, working in an exciting and exclusive environment. You can look forward to growth opportunities,  attractive incentives, and valuable experience.

Job Descriptions

  • Ensuring the smooth day-to-day running of Business Aviation Centre (BAC), ensuring that a 5* service is delivered to customers.

  • Ensure the team projects a pleasant, friendly and professional manner with an emphasis on customer service. 

  • Work as a team member, assisting all customers' and staffs' needs and inquiries.

  • Manage bookings and operations flow within the BAC.

  • Handle enquiries and complaints promptly, efficiently and professionally. 

  • Maintain high level of customer satisfaction. 

  • Manage the performance of the BAC (accountable for KPIs). 

  • Responsible for the accountability of stocks in the BAC. 

  • Monitor and ensure the quality of food, services, hygiene, cleanliness and tidiness in the BAC. 

  • Liaise with airport authorities and Ground Handling Authorities (GHA)s. 

  • Handle administrative duties, including rostering and duty assignments.  

Key Requirements

  • Able to commit on weekends and public holidays.

  • Minimum diploma in a relevant field.

  • At least 3 years’ experience in customer service / hotel / lounge related industry.

  • Familiarity with hospitality industry standards.

  • Exceptional interpersonal skills to enhance the service standards throughout the operation.

  • Excellent communication, guest service and time management skills.

  • Able to organise, plan ahead and manage workload.

  • A team player and a self-starter, yet able to work independently.

  • Ability to work effectively in a fast-paced and multi-tasked environment.

  • Proficiency in English; knowledge of additional languages is a plus.

  • Computer literacy
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