About Us

GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards. 

Why Join Us

At GTRSG, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at GTRSG.

Key Responsibilities

•    Assist and transport passengers requiring wheelchair assistance at Changi Airport
•    Safely lift special needs passengers up/down and in/out of wheelchairs and aircraft
•    To identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination
•    Assist special needs passengers in transporting and claiming personal belongings and baggage
•    Attend to passengers’ inquiries and provide excellent customer service experience
•    Gather wheelchairs where required and return them to the staging area for use
•    Ensure cleanliness and safety condition of the wheelchair
•    Report to supervisor if any equipment or services failed to meet the standards
•    Compliance to SOP and safety standards when assisting passenger including checks for wheelchair conditions and reporting prior to transporting passenger

Key Requirements

Requirements:
•    Able to work weekends and public holidays would be advantageous
•    Customer Oriented and a good team player
•    Good interpersonal and communication skills
•    Able to converse in English confidently    

Work Timings:
•    Able to commit to either/both timing (8am – 1pm / 4pm – 10pm)
•    Able to commit at least 3 times a week would be added advantage