About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
Station at Arrival Baggage claim belt to assist passengers
Ensure strollers/wheelchairs/security items and odd-size baggage are restored to passengers.
Ensure all unclaimed baggage are collected by precision time or brought to designated area for consolidation.
Ensure announcements are made for “pre-advised mishandled bags”.
Assist in passengers’ enquiries at Baggage Claim belts.
Escalate complaints, service lapses or sensitive cases immediately to CCO/DM
Report to CAG/APD for unclaimed bag with no tag.
Receiving, recording, tracking of found property items and ensure proper storage and
chain-of-custody controls.
Maintaining accurate Found Properties records and forwarding logs.
Update systems after delivery, collection, forwarding, or transfer actions.
Forwarding of security items/found property when requested by overseas stations.
Raise reports for call-in passengers and/or assist to update passengers on status
missing baggage.
Assist in handling 1Point cases: -
DPR (Damage Pilferage Report)
AHL (AHL: Advise If Hold) Luggage / Lost Baggage)
LPP (SQ Left Property on Plane)
Any other duties assigned by Customer Care Officer (CCO)/ Duty Manager (DM).