About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Manage the quality assurance of SAF Field Rations (FR), including incoming inspections and digitalisation of inspection results in S4 HANA System, ensuring adherence to specifications and SAF contract requirements.
• Track the introduction of FR accessories and ensure all items comply with SAF contract requirements and food safety standards.
• Review, vet documents and conduct necessary testing for FR to verify compliance with product specifications and contract requirements.
• Plan and manage routine QA sampling of FR for testing, compile results, and analyse data using Pivot Tables or Business Performance Monitoring Tools.
• Organise and execute routine joint inspections of FR with SAF HQ Supply Ration Ops & Control Team prior to release to SAF Logistics, coordinating with Warehouse, Packing, and Operations teams to ensure smooth inspections.
• Conduct routine inspections at Customer Logistic Warehouses and monthly hygiene inspections of SFS Dry Store.
• Support QA activities at SFS Catering Operations, including monthly food safety and hygiene inspections at SAF Cookhouses, performing random food sampling for mandatory microbiological testing, routine hygiene swabs to ensure compliance with HACCP and SAF contract requirements.
• Assist the QA team during external food safety certifications, customer audits, ad-hoc catering events, and investigations related to customer complaints, foreign matter, or suspected food poisoning incidents.
• Support the QA Head, QA Manager and team on QA projects, inspections at main kitchen operations, event catering, ad-hoc inspections, customer complaints, and QA validation studies.

Key Requirements

• Degree in Food Science, Food Technology, or related field.
• 3 class driving licence (is preferred).
• Prior experience in QA, food safety, or catering operations is preferred.
• Familiarity with HACCP, ISO 22000, FSSC 22000 or similar food safety management system and standards is a plus.
• Strong attention to detail, analytical skills, and proficiency in digital tools (e.g., S4 HANA, Excel, Pivot Tables).
• Excellent communication and coordination skills to liaise with multiple stakeholders, including customers and operations teams.
• Willingness to travel or be deployed overseas for short-term QA related assignments.
• Motivated, proactive, and eager to grow professionally within a dynamic QA environment.