About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Primary Duties - Catering & Food Manufacturing

• Provide quality assurance oversight for meal preparation, including commercial catering, cookhouse weekend catering, food manufacturing activities, and new catering or project contracts.
• Conduct routine food safety and hygiene inspections at SFS kitchens, store ops, and related facilities to ensure compliance with SFA regulations, HACCP principles, FSSC 22000 requirements, and customer contractual standards.
• Perform random food sampling, mandatory microbiological testing, and hygiene swab programs in accordance with FSSC 22000 requirements, applicable regulatory standards, and specific customer contractual requirements, including systematic review, trending, and follow-up of results.
• Support process validation, shelf-life validation, and QA verification activities for existing and new products or catering contracts to ensure continued compliance with FSSC 22000, customer specifications, and internal QA governance requirements.
• Support and participate in customer audits, SFA inspections (including unannounced inspections), and FSSC certification audits, including documentation preparation and corrective action follow-up.
• Assist in customer complaint investigations, including foreign matter findings and suspected food poisoning incidents, ensuring objective and defensible QA conclusions.

Secondary Duties - Field Rations (FR) (Cross-Coverage Role)

• Provide QA cross-coverage support for Field Rations activities to ensure continuity of critical QA functions during audits, incidents, leave coverage, or manpower disruptions.
• Support incoming inspection verification, documentation review, and digitalisation of inspection results in the S4 HANA system, in accordance with established QA procedures.
• Assist with routine QA sampling, test result consolidation, and basic data trending for FR under the direction of the QA Manager or designated FR lead.
• Assist in joint inspections with SAF representatives (HQ Supply Ration Ops & Control Team) and support coordination with Warehouse, Packing, and Operations teams to ensure inspection readiness.

General QA Support

• Support the Head QA and QA Manager on QA projects, ad-hoc inspections, event catering support, and cross-functional QA activities.
• Maintain accurate QA records and support continual improvement of the Food Safety Management System (FSMS).

Key Requirements

• Degree in Food Science, Food Technology, or related field.
• 3 class driving licence (is preferred)
• Prior experience in QA, food safety, or catering operations is preferred.
• Familiarity with HACCP, ISO 22000, FSSC 22000 or similar food safety management system and standards is a plus.
• Strong attention to detail, analytical skills, and proficiency in digital tools (e.g., S4 HANA, Excel, Pivot Tables).