About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Ensure customer information (addresses and billing information) and specifications of items to be purchased are in the system.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Verify customer and order information for correctness.
• Check inventory records to determine availability of requested items.
• Prepare delivery orders / invoices.
• Direct specified departments or units to prepare and deliver orders to designated locations.
• File copies of orders received, or post orders on records.
• Receive and respond to customer complaints.
• Communicate with internal business units and external suppliers for supply of raw materials
• Assist Team in solving problems for fulfilment of orders.
• Performs additional duties or take on projects when required

Key Requirements

• Minimum NITEC
• Customer service experience or related customer fronting roles
• Experience with order processing, order fulfilment and reporting.
• Experience with S4HANA or SAP is an advantage.
• Attention to details and meticulous in placing orders and filling out reports.
• Strong verbal and written communication skills
• Ability to take on ad-hoc duties and adopt to day-to-day operational changes.
• Collaborative and an excellent team player with great interpersonal skills.
• Demonstrates integrity in all actions and decisions.