About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Support the day-to-day management of ByteDance pantry operations across multiple office locations, ensuring consistent service standards, pantry availability, cleanliness, food safety compliance, and a positive employee experience. The role will serve as the primary onsite coordinator for pantry services, working closely with client stakeholders, pantry assistants, suppliers, group procurement, and internal support teams to maintain operational excellence and service reliability.

1. Pantry Operations Management

• Oversee daily operations across all assigned pantry locations.
• Ensure pantry points are fully stocked, operational, clean, and compliant with client standards at all times.
• Monitor pantry consumption trends and coordinate replenishment activities to prevent stock shortages.
• Conduct routine inspections to ensure pantry facilities, equipment, coffee machines, and refrigerators remain operational.
• Escalate operational issues and coordinate corrective actions promptly.

2. Customer Experience & Stakeholder Engagement

• Serve as the onsite representative for pantry-related operational matters.
• Engage client stakeholders regularly to gather feedback and identify improvement opportunities.
• Support special events, employee engagement activities, and pantry activations.
• Respond professionally to pantry-related service requests, complaints, and enquiries.
• Drive timely service recovery and follow-up actions when required.

3. Inventory & Supplier Coordination

• Monitor pantry inventory levels and consumption patterns.
• Raise replenishment requests and coordinate deliveries with suppliers and internal procurement teams.
• Verify quantities, quality, and condition of goods received.
• Minimise stock wastage through proper stock rotation and inventory control practices.
• Maintain accurate inventory and consumption records.

4. Operational Excellence & Compliance

• Ensure strict adherence to ByteDance and SATS operating procedures, service standards, and client requirements.
• Conduct regular audits of pantry presentation, product quality, hygiene, housekeeping, and service readiness.
• Ensure compliance with food safety regulations, hygiene requirements, and workplace safety standards.
• Maintain inspection readiness at all times.

5. Team Supervision & Training

• Supervise Pantry Assistants and ensure deployment plans are executed effectively.
• Conduct daily briefings and operational updates with onsite teams.
• Train team members on SOPs, service standards, food safety requirements, and client expectations.
• Monitor staff performance and provide coaching where necessary.
• Ensure proper escalation of manpower or operational challenges.

6. Reporting & Data Management

• Prepare weekly, and monthly pantry operation reports.
• Track key performance indicators 
• Identify improvement opportunities and recommend corrective actions.
• Support management reviews with operational data and insights.

7. Administrative Support

• Maintain pantry records, checklists, equipment logs, and compliance documentation.
• Support delivery orders verification and operational record keeping.
• Assist in implementation of new pantry concepts, product launches, and workplace initiatives.

Key Requirements

Preferred Experience & Competencies

• Diploma or Degree in Hospitality, Food Services, Business, or related field.
• Experience in pantry management, hospitality services, catering operations, facilities management, or workplace services.
• Strong customer service and stakeholder management skills.
• Good organizational and inventory management capabilities.
• Familiarity with food safety and hygiene practices.
• Proficient in Microsoft Excel, PowerPoint, and reporting tools.
• Able to work in a fast-paced corporate environment and manage multiple pantry locations simultaneously.