About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
- Supervise and coordinate daily catering operations and staff deployment.
- Ensure meals are prepared, presented, and served on time in accordance with quality and hygiene standards.
- Monitor dining and serving areas to maintain cleanliness, organisation, and adequate stock levels.
- Ensure compliance with food safety, workplace safety, and company procedures.
- Conduct routine checks on equipment and facilities, and report maintenance issues.
- Handle operational issues, customer feedback, and service recovery, escalating matters when necessary.
- Maintain records of attendance, food quantities, wastage, incidents, and daily operations.
- Support continuous improvement initiatives and implementation of SOPs.
Key Requirements
- Minimum GCE 'N' / 'O' Level or equivalent.
- Diploma in Hospitality, Food & Beverage, or related field preferred.
- WSQ Food Safety Level 1 or 2 certification required.
- HACCP knowledge preferred.
- Basic proficiency in Microsoft Office applications.
Experience
- 2 to 4 years of experience in catering, F&B, or hospitality operations.
- At least 1 year of supervisory experience.
- Experience in institutional catering or large-scale food service operations preferred.
- Experience in customer service and complaint handling.
Knowledge & Skills
- Knowledge of food safety, hygiene, and HACCP requirements.
- Ability to manage catering operations, manpower deployment, and work schedules.
- Familiarity with catering equipment and operational procedures.
- Strong record-keeping and compliance management skills.
- Good leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and ability to work under pressure.
- Reliable, detail-oriented, and committed to service excellence.