About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
About the Role
We are seeking a service-oriented and proactive Executive, Hospitality Operations to support the delivery of exceptional hospitality experiences across functions, events, hospitality suites, and catering operations. Based in the Kallang area and conveniently located near MRT station, you will play a key role in coordinating hospitality operations, ensuring seamless event execution, maintaining service excellence, and supporting the delivery of high-quality food and beverage experiences.
What You Will Be Doing
Operations & Event Management
- Coordinate and execute banquet, catering, and hospitality events according to event orders and operational plans.
- Set up event venues and ensure service delivery meets company and industry standards.
- Monitor front-of-house and back-of-house hospitality operations to ensure smooth event execution.
- Develop, implement, and maintain hospitality Standard Operating Procedures (SOPs).
- Coordinate with internal stakeholders, including Sales, Culinary, Human Capital, and Operations teams, to support event requirements.
- Drive continuous improvements in operational efficiency, service quality, and guest experience.
Staff Leadership & Training
- Train, coach, and supervise banquet and casual staff to hospitality and industry best practices.
- Conduct pre-event briefings and ensure team members understand their duties and responsibilities.
- Support staff development through coaching, performance management, and on-the-job training.
- Participate in recruitment, manpower planning, and workforce development initiatives.
- Ensure team members maintain grooming, hygiene, and presentation standards.
Financial & Inventory Management
- Assist in the preparation of budgets, financial reports, and operational forecasts.
- Monitor key performance indicators, including revenue, labour costs, and cost of goods sold (COGS).
- Conduct stocktakes and manage inventory levels for food, beverage, and catering supplies.
- Oversee staff rostering and labour deployment to maintain productivity and budget compliance.
- Support inventory planning and procurement to ensure operational readiness.
Customer & Stakeholder Management
- Build and maintain positive relationships with clients, suppliers, and internal stakeholders.
- Ensure customer satisfaction through the delivery of high-quality hospitality services.
- Handle customer feedback and service-related enquiries professionally.
- Identify opportunities for new products, concepts, and service enhancements to strengthen hospitality offerings.
- Work closely with stakeholders to ensure customer requirements are consistently met.
Safety, Compliance & Quality Assurance
- Ensure compliance with Workplace Safety & Health (WSH), Food Safety, HACCP, SFA, RSA, and other regulatory requirements.
- Monitor food hygiene, storage, labelling, temperature control, and allergen management practices.
- Maintain the security and accountability of stock, cash, and company assets.
- Support incident reporting, corrective actions, and workplace safety initiatives.
- Ensure hospitality operations remain audit-ready and compliant with company standards.
Key Requirements
- Training in Hospitality Operations, Hospitality Management, Tourism, Business, or a related field.
- Minimum 3 years of relevant experience in hospitality, banquet operations, corporate catering, events, or food & beverage operations.
- Exposure to MICE (Meetings, Incentives, Conferences & Exhibitions), hospitality suites, convention centres, or large-scale event operations will be an advantage.
- Strong knowledge of hospitality and catering operations.
- Experience in staff training, coaching, and performance management.
- Good understanding of budgeting, inventory control, labour management, and operational reporting.
- Food Handler's Certificate preferred.
- First Aid certification will be an advantage.
- Knowledge of Food Safety, HACCP, Workplace Safety & Health (WSH), SFA, and RSA requirements.
- Strong planning, organisational, stakeholder management, and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Able to thrive in a fast-paced environment with a strong commitment to service excellence.