Job Description
Job Title:
Customer Service Associate
Job Location:
Seletar Airport
Job Description:
About Us
SATS Seletar Aviation Services (SSAS), a subsidiary of SATS Ltd, specialising in providing ground handling services for Firefly as well as bespoke travel experience for passengers travelling on private jets or chartered business jets at the Seletar Business Aviation Centre (SBAC). We are committed to delivering a seamless and stress-free travel experience.
Why Join Us
As a Customer Service Associate, you play a vital role in creating a memorable experience for our passengers. You will be a part of a dynamic team, working in an exciting and exclusive environment. You can look forward to growth opportunities, attractive incentives, and valuable experience.
Key Responsibilities
- Checking in of passengers to boarding of flights.
- Greeting passengers upon arrival and ensuring a smooth departure process.
- Handling flight disruptions, providing recovery assistance to affected passengers.
- Handle lost and found baggage.
- Airline Weight & Balance.
- Assisting passengers who require special assistance.
- Any other ad hoc duties assigned by the supervisor.
Key Requirements
You are best equipped for this role if you have:
1. Pleasant with a cheerful disposition and good interpersonal skills
2. Dynamic individual with service aptitude and willingness to go the extra mile
3. Able to work well in teams
4. Proficient in English and a second language for effective communication with international passengers
5. Meticulous and an eye for details
6. Good problem-solving skills
7. Able to perform basic computer transactions
Note: This is a rotating shift position. Candidare must be able to commit to weekends and Public Holidays