About Us

GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards. 

Why Join Us

Reporting to the Duty Manager, Passenger services (DM, PAX) and Passenger Service Specialist (PSS), you are responsible to ensure the safe limit of hand carry baggage is complied by passengers and charge for any excessive hand carry baggage.
 

Key Responsibilities

• Comb all flights at the check-in area and gates to look out of excessive hand carry baggage by passengers
• Weigh the hand carry baggage of the passenger to ensure it is within the authorized limits
• Communicate to passengers the safety requirement of hand carry baggage limits
• Charge for excessive hand carry baggage
• Process order and payment on handheld device issued by airline  
• Process documentation for departing passengers according to set procedures and handle the passengers in a polite and friendly manner
• Ensure the Sales tally against the transactions by the end of the shift
• Ensure all records and documentation are kept in good order and handed over to the DM, PAX or PSS at Sales Desk
• In compliance with Personal Data Protection Commission’s regulations
• Perform any other duties as assigned by his/her superiors

Key Requirement

• Part-time / temp position available, with sales commission structure
• Able to work weekends and public holidays
• Customer Oriented and a good team player
• Comfortable with using computer
• Able to converse and write in English confidently   
• Good people management skills
• Candidates with no experience in aviation industry but possess positive and resilient attitude are welcome to apply