About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The SATS Employee Benefits team is seeking a dynamic individual who is passionate about enhancing employee well-being and driving success. Incumbents will lead transformative initiatives to simplify operations, elevate employee experience, and inform strategic decision-making in benefits design.

•    Responsible for renewal data preparation, insight analysis, vendor engagement, and billing verification to support effective and timely employee insurance renewals
•    Manage business travel escalations, address system gaps with Technology teams, and refine workflows, policies, and communication to ensure seamless employee travel
•    Develop and maintain benefits‑related employee materials, including policies and communications, to strengthen understanding and engagement through clear, behaviour‑based content
•    Optimise the SharePoint knowledge hub and develop an AI agent to enhance information access and improve operational efficiency
•    Lead all benefits data and reporting activities to deliver insights that enhance operations, inform decision-making, and shape policy and plan design
•    Co-Lead the Long Service Awards (LSA) programme, from vendor selection to delivering a memorable and well-executed annual celebration experience

Key Requirements

•    Degree or Diploma with 6–10 years of HR experience and strong knowledge of full‑spectrum HR interdependencies, operations, service levels, and process mapping
•    Digitally fluent in HR systems and Microsoft tools to enable automation and improvements
•    Proven experience managing cross-functional stakeholders and service partners
•    Strong communication skills with the ability to explain complex topics in clear, intuitive language
•    Demonstrate ownership and initiative to lead programmes end‑to‑end with minimal supervision 
•    Passionate about continuous improvement, bringing curiosity and a future-focused mindset
•    Proficiency in data analysis, reconciliation, and reporting
•    Data‑driven approach to translate insights into recommendations and operational improvements