About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Support the day-to-day management of the ByteDance account by coordinating client stakeholders, onsite operations, finance, procurement, and support functions. Responsible for ensuring operational excellence, financial control, service quality, client satisfaction, and leading the onsite Operations Executive team across dining halls and pantry locations.

• Act as the primary liaison for client stakeholders and manage enquiries, feedback, complaints, and service recovery.
• Monitor service performance, KPIs, SLAs, and ensure timely closure of action items.
• Track labour, food, pantry, and operating costs, and support financial reporting and budget control.
• Supervise Operations Executives and oversee manpower deployment, performance, training, and team development.
• Ensure compliance with SOPs, food safety standards, quality requirements, and operational governance.
• Coordinate with cross-functional teams to maintain seamless operations and support special events and catering services.
• Prepare operational dashboards, analyse performance metrics, and recommend improvement initiatives.
• Lead and support continuous improvement projects, new service implementations, and client programmes.

Key Requirements

•    Diploma or Degree in Hospitality, Food & Beverage Management, Business Administration, or related discipline.
•    WSQ Food Safety Level 3 required; HACCP certification preferred.
•    Minimum 4 to 6 years of experience in F&B, catering, hospitality, or workplace dining operations, with at least 2 to 3 years in a supervisory role.
•    Experience managing corporate catering or large-scale client accounts preferred.
•    Strong knowledge of food safety, operations management, budget control, KPI reporting, and service excellence.
•    Proficient in Microsoft Office, especially Excel, with experience in operational reporting and data analysis.
•    Strong leadership, stakeholder management, communication, problem-solving, and project management skills