About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Overall account holder for airlines customers and act as their main point of contact for operational matters  

  Manage day-to-day passenger services operations at check-in, gate, arrival areas which includes but not limited to:  

  Ensuring staff complies to existing SOPs and delivers good service quality  

  Ensuring daily operational and irregularity reports are submitted and follow up actions carried out.  

  Planning of overall manning levels (including service crew deployment) to deploy resources are at an optimum level to support operations.  

  Working with training department and airlines to ensure staff are equipped with the relevant skills and knowledge prior to solo operations   

  Coordinating the supply and delivery of required airline stocks and supplies for operational use.  

  Work with various operations units to achieve the following KPIs/SLAs:  

  Safety & Security violation cases & visa violations  

  Flight punctuality, Baggage Mishandling  

  Ground Operations Efficiency Management (GOEM) Survey  

  Conduct periodic reviews of rosters with teams to ensure optimal deployment and cross team supports  

  Counsel errant staff and service crew and respond to their feedback   

  Maintain effective working relationships with airlines, local authorities, service providers and staff  

  Overall in charge for staff welfare matters such as:  

  Staff engagement events  

  Staff meals and vouchers during festive period   

  Coordination of vaccination status, etc 

   

Key Requirements